Return & Refund Policy

At LineExpress, we want you to be completely satisfied with your cast iron cookware. If for any reason you are not happy with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition, unused and in original packaging. To initiate a return, please contact us at mail@lineexpress.co.uk with your order number and reason for return. Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. Please note that personalised or sale items are non-refundable unless they arrive damaged or defective. Shipping costs for returns are the responsibility of the customer, except in cases where the item is faulty. If your item arrives damaged, please send us a photograph within 48 hours of delivery and we will arrange a replacement or full refund at no extra cost.